(FAQ)
Frequently Asked Questions
What are the recommended dosages for your supplements?
Each product has specific dosage instructions listed on the product label and on the product page. We recommend following the dosage guidelines provided and consulting with a qualified health care professional before starting any new supplement, especially if you have a medical condition, are taking medication, are pregnant, or are breastfeeding.
What ingredients are in each product?
Full ingredient lists are available on every product page. We believe in complete transparency. You will find detailed information about active and non-active ingredients for each supplement. If you have questions about a specific ingredient, please contact us.
Are your products halal or GMP certified?
Many of our products carry certifications such as halal and GMP, which stands for Good Manufacturing Practices. Certification details are listed on each individual product page. We are committed to offering high-quality supplements that meet a variety of dietary and lifestyle needs.
How long does it take for supplements to work?
Results vary depending on the supplement, your individual health, diet, lifestyle, and consistency of use. Generally, many supplements require consistent daily use for 4–12 weeks before noticeable effects may be observed. For product-specific guidance, please consult a qualified health care professional, especially if you are taking medication, are pregnant, or are breastfeeding.
Are your products safe to take together?
While many supplements can be taken together, we recommend consulting with a qualified health care professional before combining supplements, particularly if you are pregnant, nursing, taking medication, or managing a health condition.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping across Canada on all orders, with no minimum order value required.
How long does shipping take?
Orders are shipped via Amazon Logistics and typically arrive within 2–5 business days after your order is placed and processed.
Do you ship outside of Canada?
Currently, we ship within Canada only. Stay tuned for updates on international shipping availability.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact us within 30 days of receiving your order. We will work with you to find a resolution, including a replacement or refund where applicable.
How do I request a refund?
To request a refund, please contact our customer support team with your order number and reason for the return. We will guide you through the process and aim to resolve your concern as quickly as possible.
What if my order arrived damaged or incorrect?
Please contact us right away with your order number and a clear photo of the issue. Our team will review the details and work with you to resolve the concern as quickly as possible.
Ordering
How do I place an order?
Simply browse our products, add your desired items to your cart, and proceed to checkout. We accept all major credit cards and other secure payment methods.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request before the order ships.
Is it safe to order online from Vorst Canada?
Yes. Our store uses industry-standard SSL encryption to help protect your personal and payment information. Your security is important to us.
Do you offer discounts or a loyalty program?
We periodically offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay up to date on the latest deals and new product launches.