(FAQ)
Frequently Asked Questions
What are the recommended dosages for your supplements?
Each product has specific dosage instructions listed on the product label and on the product page. We recommend following the dosage guidelines provided and consulting with a qualified health care professional before starting any new supplement, especially if you have a medical condition, are taking medication, are pregnant, or are breastfeeding.
What ingredients are in each product?
Full ingredient lists are available on every product page. We believe in complete transparency. You will find detailed information about active and non-active ingredients for each supplement. If you have questions about a specific ingredient, please contact us.
Are your products halal or GMP certified?
Many of our products carry certifications such as Halal and GMP, which stands for Good Manufacturing Practices. Certification details are listed on each individual product page. We are committed to offering high-quality supplements that meet a variety of dietary and lifestyle needs.
How long does it take for supplements to work?
Results vary depending on the supplement, your individual health, diet, lifestyle, and consistency of use. Generally, many supplements require consistent daily use for 4–12 weeks before noticeable effects may be observed. For product-specific guidance, please consult a qualified health care professional, especially if you are taking medication, are pregnant, or are breastfeeding.
Are your products safe to take together?
While many supplements can be taken together, we recommend consulting with a qualified health care professional before combining supplements, particularly if you are pregnant, nursing, taking medication, or managing a health condition.
Quality Control & Testing FAQ
Do you disclose test results?
Yes. Customers can access a sample Certificate of Analysis, also known as a COA, by joining the VORST Club.
The VORST Club gives customers access to helpful product resources, including the sample COA’s and Product Guides. These resources are designed to help customers better understand VORST products, quality testing, ingredients, and product use.
Sample COA’s show the type of quality testing used to support product purity, safety, potency, and consistency. It may include information such as microbiological testing, heavy metal screening, pesticides testing, assay (potency) testing, and capsule quality checks.
For product-specific or lot-specific questions, customers can contact VORST customer support with the product name and lot number.
What is a Certificate of Analysis?
A Certificate of Analysis is a quality document that summarizes testing information for a product or ingredient.
It helps verify that a product has been reviewed against specific quality standards.
Are VORST products third-party tested?
Yes. VORST products are tested through quality control procedures that require independent third-party laboratory testing including microbiological testing, heavy metal screening, Pesticides and ID/Potency (Assay).
Testing helps confirm that products meet established specifications for quality, purity, potency, and safety before they are released.
What types of testing are performed?
Testing may vary by product, but common quality checks include microbiological testing, heavy metal screening, ID / Potency (Assay) testing, along with pesticides testing for plant-based products (ex-Ashwagandha).
In-house testing is also completed for capsule weight, disintegration, and appearance inspection. These tests help support product safety, consistency, and overall quality.
Has VORST ever had a product recall?
No. VORST has never had a product recall.
We take product safety seriously and follow quality control procedures designed to help ensure our products meet established standards for safety, purity, potency, and consistency.
When was your last GMP audit?
Our last GMP onsite inspection audit was completed on March 12–13, 2019. We also have successfully renewed our GMP manufacturing site license with Health Canada on June 4th 2025.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping across Canada on all orders, with no minimum order value required.
How long does shipping take?
Orders are shipped via Amazon Logistics and typically arrive within 2–5 business days after your order is placed and processed.
Do you ship outside of Canada?
Currently, we ship within Canada only. Stay tuned for updates on international shipping availability.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact us within 30 days of receiving your order. We will work with you to find a resolution, including a replacement or refund where applicable.
How do I request a refund?
To request a refund, please contact our customer support team with your order number and reason for the return. We will guide you through the process and aim to resolve your concern as quickly as possible.
What if my order arrived damaged or incorrect?
Please contact us right away with your order number and a clear photo of the issue. Our team will review the details and work with you to resolve the concern as quickly as possible.
Ordering
How do I place an order?
Simply browse our products, add your desired items to your cart, and proceed to checkout. We accept all major credit cards and other secure payment methods.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request before the order ships.
Is it safe to order online from Vorst Canada?
Yes. Our store uses industry-standard SSL encryption to help protect your personal and payment information. Your security is important to us.
Do you offer discounts or a loyalty program?
We periodically offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay up to date on the latest deals and new product launches.